Privacy Policy

This Privacy Policy explains how MissedCalls ("we", "our", "us") collects, uses, and protects information when you use our call management and SMS response platform.

1. Information We Collect

We collect information necessary to operate our service, including:

Caller phone numbers
Business phone numbers
Names and job details submitted via SMS or forms
Call timestamps and metadata
Message content between callers and businesses

2. How We Use Information

Automatically respond to missed calls
Forward job enquiries to subscribed businesses
Provide conversation history
Improve system reliability and performance

3. Data Storage & Third Parties

We use trusted third-party providers to operate our service, including:

Twilio (SMS and telephony infrastructure)
Supabase (secure database hosting)
Cloud hosting providers for application delivery

These providers may process data on our behalf. We do not sell personal information to third parties.

4. Data Retention

We retain data only as long as necessary to provide our service and meet legal obligations. Businesses may request deletion of their stored data at any time.

5. Security

We implement reasonable technical and organisational safeguards to protect data against unauthorised access, loss, or misuse. However, no internet-based system is 100% secure.

6. User Rights

Individuals may request access to, correction of, or deletion of their personal information by contacting us.

7. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the service after updates constitutes acceptance of the revised policy.

8. Contact

For privacy-related enquiries, contact us at:
guy@missedcalls.com.au

Last updated: February 2026