How to set up missed call forwarding
Setup takes less than 30 seconds.
To activate MissedCalls.com.au you need to forward unanswered calls to your MissedCalls number.
Your phone will still ring normally. If you don't answer, the call is automatically forwarded and the system captures the lead by SMS.
Important
Do NOT enable "Forward all calls". Your phone must still ring normally so you can answer jobs when available.
Quick troubleshooting
- Make sure you dialled the setup code exactly as shown
- Wait up to 60 minutes for your carrier to activate forwarding
- Confirm forwarding is active by dialling *#61#
Step 1 — Clear existing forwarding
Reset any existing forwarding rules by dialling:
Dial this like a normal phone call and include # character.
Step 2 — Forward unanswered calls
Now set forwarding for missed calls only by dialling:
Example:
Dial this like a normal phone call and include the * and # characters.
Activation delay warning
Some mobile networks take time to fully activate call forwarding. Even if your phone says forwarding is activated, it may take up to 60 minutes for the change to apply across the network.
Check if forwarding is active
You can confirm forwarding is active by dialling:
Your phone will display the number that unanswered calls are forwarded to. Confirm it matches your MissedCalls number.
Test the system
Once forwarding is activated, run a quick test to confirm everything is working.
- 1
Wait before testing
Wait up to 60 minutes after activating call forwarding before running the test. Some carriers take time to apply the change across their network. - 2
Call your phone from another mobile
Use another Australian mobile number and call your phone.
Let the phone ring until it stops. Do not decline the call.
- 3
Confirm the SMS response
The caller should receive an SMS with your automatic reply message.
Known issues by carrier
Call forwarding works on Telstra, Optus and Vodafone using the same setup code. However, some carrier features can occasionally interfere with forwarding.
Telstra
Possible issue
Calls go to MessageBank instead of forwarding.
Fix
- Disable MessageBank voicemail
- Extend ring time in Telstra settings
- Reset forwarding using ##004# and activate again
Optus
Possible issue
Forwarding code does not activate.
Fix
- Turn off Wi-Fi calling temporarily
- Reset forwarding using ##004#
- Dial the setup code again
Vodafone
Possible issue
Call forwarding code does not activate correctly.
Fix
- Reset forwarding using ##004#
- Re-enter the setup code exactly as provided
- If issues persist, enable forwarding in the My Vodafone portal
If forwarding codes don't work
Some carriers block dial codes. If this happens, contact your carrier and ask them to set: